Trust Issues by Relate

Executives may be excited about AI, but employees aren't necessarily feeling the same way. Fresh off the HCI conference, Kristy McCann joins Tom Keenan to discuss the growing disconnect between leadership and employees, what recent EY and Gallup findings reveal about trust and disengagement, and why HR has an opportunity to change the conversation. From AI meeting tools and transparency to employee development, they explore what it would take to make AI something that genuinely helps people rather than another technology being pushed on them.

AI can record our meetings, remember our conversations, and increasingly listen to the world around us. But where does useful technology end and a trust problem begin? Tom Keenan and Kristy McCann talk about Big Tech, wearable AI, privacy, consent, and the growing normalization of recording everything. They also explore where recording can genuinely help people learn and develop, and why consent, confidentiality, and intention matter more than ever as AI becomes part of everyday life.

AI risk is getting louder, but leaders don’t have to wait for governments or tech companies to decide what happens next. In this episode of We’ve Got Trust Issues, Tom Keenan and Kristy McCann talk about fear, responsibility, trust, and why the most useful question leaders can ask right now is a simple one: what can we de-risk for our employees, customers, and companies today?

What happens when a company breaks trust and then tries to spin its way out of it? In the first full-length episode of We've Got Trust Issues, Tom Keenan and Kristy McCann take on corporate PR, Meta, AI, privacy, personal data, and the growing skepticism people have toward the companies and technology they use every day. They explore why younger generations may be even less willing to accept the old corporate playbook, what happens when consumers realize their data is the product, and why companies building with AI face an increasingly high bar for earning trust. The bigger takeaway: when trust breaks down, messaging alone won't rebuild it. Tom and Kristy make the case that the companies that win in the future will be the ones willing to operate with far more transparency, empathy, and authenticity. Because in today's world, you can't spin your way into trust.