You Can’t PR Your Way Out of Broken Trust

What happens when a company breaks trust and then tries to spin its way out of it? In the first full-length episode of We've Got Trust Issues, Tom Keenan and Kristy McCann take on corporate PR, Meta, AI, privacy, personal data, and the growing skepticism people have toward the companies and technology they use every day. They explore why younger generations may be even less willing to accept the old corporate playbook, what happens when consumers realize their data is the product, and why companies building with AI face an increasingly high bar for earning trust. The bigger takeaway: when trust breaks down, messaging alone won't rebuild it. Tom and Kristy make the case that the companies that win in the future will be the ones willing to operate with far more transparency, empathy, and authenticity. Because in today's world, you can't spin your way into trust.