When Leaders Break Trust: Corporate Scandals, AI, and Accountability
What happens when leaders break trust, and what does it take to rebuild it? In this episode of We've Got Trust Issues Tom Keenan and Kristy McCann explore corporate accountability, the risks of unchecked AI, and why trust and transparency matter more than ever in leadership. From corporate controversies to Canva's reported approach to employee layoffs, they discuss how leadership decisions shape employee engagement, workplace culture, and organizational trust. The takeaway? Good leadership starts with getting back to basics: honest communication, accountability, and treating people like people.
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Executives may be excited about AI, but employees aren't necessarily feeling the same way. Fresh off the HCI conference, Kristy McCann joins Tom Keenan to discuss the growing disconnect between leadership and employees, what recent EY and Gallup findings reveal about trust and disengagement, and why HR has an opportunity to change the conversation. From AI meeting tools and transparency to employee development, they explore what it would take to make AI something that genuinely helps people rather than another technology being pushed on them.
AI can record our meetings, remember our conversations, and increasingly listen to the world around us. But where does useful technology end and a trust problem begin? Tom Keenan and Kristy McCann talk about Big Tech, wearable AI, privacy, consent, and the growing normalization of recording everything. They also explore where recording can genuinely help people learn and develop, and why consent, confidentiality, and intention matter more than ever as AI becomes part of everyday life.
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AI risk is getting louder, but leaders don’t have to wait for governments or tech companies to decide what happens next. In this episode of We’ve Got Trust Issues, Tom Keenan and Kristy McCann talk about fear, responsibility, trust, and why the most useful question leaders can ask right now is a simple one: what can we de-risk for our employees, customers, and companies today?