Why Performance Management is Broken with Fred Leong
In this episode of Trust Stories, Tom Keenan sits down with Fred Leong, Head of People and Culture at dv01, to unpack why traditional performance management so often breaks trust. They discuss the difference between transparency and honesty, why delayed feedback and difficult conversations can derail performance, and how AI could help create a more continuous, useful, and human approach to coaching and development. This conversation is both philosophical and deeply practical. It is a reminder that trust is not built through messaging or performance. It is built through small risks, honest moments, and the courage to genuinely listen.
Other episodes
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In the first episode of Trust Stories, Relate co-founder Tom Keenan sits down with Noelle Mykolenko, CEO of Trusted Advisor Associates, to unpack how trust actually works in professional relationships. Drawing from decades of experience and the foundational Trust Equation, Noelle breaks down the four components of trustworthiness: credibility, reliability, intimacy, and self-orientation. Together, they explore why trust is often misunderstood, why it does not actually take years to build, and why being competent and dependable is rarely enough on its own. This conversation sets the foundation for the series and challenges common assumptions about trust in modern, virtual-first work. If you want to understand how trust is formed, measured, and strengthened in the conversations that matter most, this episode is the place to start.
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What should universities be teaching when the jobs of tomorrow haven't been invented yet? In this episode of Trust Stories, Regina Johnson joins Tom Keenan to discuss the widening skills gap, the impact of AI on higher education, and why communication, critical thinking, trust, and leadership may become the most valuable skills students can develop. Whether you're an educator, employer, or future leader, this conversation offers a fresh perspective on preparing people for a rapidly changing world.
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In a rapidly evolving technological landscape, understanding how to effectively integrate artificial intelligence (AI) into businesses is crucial. In this episode of Trust Stories, Tom Keenan sits down with Tey Bannerman, a former McKinsey partner turned entrepreneur, who shares his insights on harnessing AI for good while emphasizing the importance of personal branding and vulnerability in today’s corporate environment.