Great Onboarding Earns Trust. Ignoring Feedback Quietly Spends It with Liana Steir.

Most companies think onboarding starts on day one. Liana Steir argues it starts much earlier, with every interaction a candidate has before they even apply. In this episode, Tom and Liana explore why onboarding is really about creating belonging, not completing paperwork. They discuss building trust before a new hire arrives, creating feedback loops that actually lead to change, and where AI can streamline the onboarding process without replacing the human connection that makes it meaningful.