Remote work gave us flexibility.

But it quietly broke something more important: trust.

In a world where in-person learning, coaching, and connection have been replaced by Zoom meetings and Slack threads, leaders are facing a new challenge: rebuilding the relationships and behaviors that make teams thrive.

What’s inside this guide:

• Why hybrid work environments are widening the trust gap

• The 4 measurable traits that define trust (based on the trusted advisor model)

• The latest research on trust, burnout, and engagement from Gallup, SWEET Institute, and PwC

• A leadership playbook to help managers coach better, give meaningful feedback, and lead with empathy

• How AI coaching tools like Relate are enabling trust to be tracked, taught, and improved at scale

“Nearly 80% of employees who receive meaningful feedback weekly are fully engaged - regardless of how many days they’re in the office.”
— Gallup, 2025

Who should read this:

• HR and People leaders building trust-based cultures

• First-time and seasoned managers navigating hybrid teams

• Senior leaders investing in performance, retention, and team health

• Anyone looking to bridge the communication gaps in modern work